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Italiano SURVEY ONLINE

Alexa Traffic Ranking Problem Survey

 

 

Opinions and Responses:

Hello!
I have just installed Alexa toolbar and I have a problem.
The traffic ranking of www.graffiti-online.org (my French online magazine) is 100. It would be great if it wasn't tripod's rank.
Graffiti online used to be on tripod, but I moved it to its own paying hosting at the begining of July, almost 4 months ago.
Why does Alexa still think it's on tripod?
On Alexa website, I do enter the full www.graffiti-online.org url and not the old tripod url, but the results still show the old tripod url.
Thanks in advance for your explanations and information, sincerely,
Joanie

Alexa Web Search is a funny topic. Amusing, in fact. Alexa, despite the fact that it has a very small user base, takes it upon itself to issue "traffic rankings". These lopsided and absurdly inaccurate traffic rankings in themselves are enough to warrant a chuckle; but this topic gets much funnier when you see CEO's of affiliate marketing corporations and SEO amatuers brag about their Alexa traffic rankings.

Alexa's Traffic Ranking

Alexa ranks each sites traffic based on the usage patterns of Alexa Toolbar users over a rolling 3 month period. A site's ranking is based on a combined measure of reach and pageviews.

At first glance, it would appear to be patterned after Google's PageRank. But there is one huge difference. Google at least attempts to rank pages based on how many pages link to any given page. And Google pulls data from billions of indexed webpages.*

Huh?

At present, Alexa's traffic ranking for SureBaby.com is 101,909.
Alexa's traffic ranking for Concrete-Home.com is 429,619.
Alexa's traffic ranking for Suzuki-Bikes.com is 495,437.
Alexa's traffic ranking for Kawasaki-Info.com is 520,387.
Alexa's traffic ranking for BeartoothKawasaki.com is 1,004,625.

Alexa's traffic ranking for Webmaster-Forum.net is 7,769.

Alexa ranks sites from 1 on down. In other words, the highest traffic ranking is 1. If your site gets no traffic whatsoever, they would rank your site with a ranking like 2,500,000.

Considering that ranking system, and looking at the traffic rankings of the aforementioned sites, you would think that Webmaster-Forum.net achieves many times more traffic than the other sites.

That's where you'd be wrong. Webmaster-Forum.net gets less traffic than any of those sites. In some cases, the difference is as much as 4,000 uniques per day.

And this is not an isolated instance of extreme inaccuracy. At this time, Alexa's Global Top 20 reads thus:

1. Yahoo.com
2. MSN.com
3. DAUM.net
4. Naver.com
5. Google.com
6. Yahoo.co.jp
7. Passport.net
8. eBay.com
9. Microsoft.com
10. Bugsmusic.co.kr
11. sayclub.com
12. SINA.com.cn
13. NetMarble.net
14. Amazon.com
15. NATE.com
16. Go.com
17. Sohu.com
18. 163.com
19. Hotmail.com
20. AOL.com

To most, it should be more than obvious that Alexa is nowhere close to reflecting an accurate sampling of Internet usage.

*Except where Google steps in and manually adjusts PageRank to further their agenda, or where they goof and assign misplaced penalties, such as the randomly distributed expired-domain penalty. Although we do own a significant number of domains, Google has mistakenly applied the expired domain penalty to three of our domains.

-----------

Discuss this article in the Webmaster Forums.

My Quality-Web-Hosting.net domain used to be owned by another hosting company. It took Alexa close to a year to realize it was not the same as the other hosting company.
When they did realize it, they seperated the two listings, but moved the comments over to the other company's listing.
http://www.alexa.com/data/details/?url=www.Quality-Web-Hosting.net

Is there a way she can make them realize it sooner?

I send them all sorts of emails - they ignored them all. I wouldn't be surprised if it took several months.

Oh, well, I guess that just means I have to be *very* patient. Thanks.
But I'd ask the same as Sara, is there any way I can make them realize it sooner?
Ooops, seems I wasn't fast enough. Thanks John, I'll just wait.
Joanie

You could try emailing them at customerservice@alexa.com. You never know, you might do better than John did.

Thanks Phil, I'll try that. Because you're right, I never know...
Joanie

I tried changing some contact details for one of my domains at Alexa and it took many months of retrying.
Contacting them and getting a result is a mission:)

I'm pretty impressed, I got an answer Exclamation
After what you all said, I wasn't expecting any.
I guess I'll just wait and see..
.

I've heard that the lower your alexa traffic number is, the better your website is. Well, my site has a traffic value of 274,523. Is that good? Could someone explain to me a bit how to make sense of the data alexa gives you?

It means that your site's traffic -- as measured by alexa -- ranks 274,523rd in all the sites they watch, for whatever time period they measured. Considering how many sites are out there, I'd say that's not bad. It doesn't mean your site is "better" than sites 274,524 and down, though, just busier.

That number can vary quite a bit, so don't let fluctations drive you crazy. Also, keep in mind that some folks consider alexa's estimates to be pretty rough, especially for less-busy sites.

The number I pay most attention to when I check alexa is the item "Other sites that link to this site". If that number is growing, you're doing something right.

Yes, the lower your alexa rating, the better.

alexa is useful in rating one site compared to another, but the ranking can't tell you much beyond that. alexa gets it's traffic data from alexa toolbars and the information is organized using a variation of Amazon's book ranking algorithem. So site #1 getsthe most hits and so on down the chain, but who knows how many hits that is. alexa is really only good for looking at sites in the US or sites that get mostly US traffic, and is less useful (almost useless) for European and Aisan sites

Making money from your website is good.

Who cares what alexa thinks of it

One person with the alexa toolbar looking at your site once per day will probably generate a traffic rank of 150,000-400,000 - so if you've got the alexa toolbar yourself then it's almost certainly self-inflicted.

This is an interesting gathering of data using real traffic versus traffic rank for many sites:

www.marketing-strategy.info/alexachart.html

These are a couple of discussions we had on the issue last year:

Lots of people are interested in knowing approximate figures for the traffic related to an Alexa traffic rank of 100, 1000, 10000, 100000 etc. We've got enough webmasters here to see how good the correlation is. For any site that you know the data, give the following information:

a) page views per month
b) Alexa traffic rank

Don't name the site. If we can get 50-100 responses across a wide range of traffic rank then we should be able to draw a scatter plot and draw a reasonable line of best fit.

I'll start:

Site 1
a) 12,400
b) 340,000

Site 2
a) 3,000,000
b) 23,900

Next... :)

It has been done before.
Try this threat http://www.webmasterworld.com/forum39/893.htm link in post #14
Also you may try a sitesearch on "alexa ranking". Quite many discussions about it in the past few month.

From that thread, there's a link in post 29 to the latest effort:

www.marketing-strategy.info/alexachart.html

but this could be improved if the chart was on a log scale like the original sillyjokes one. To my eye, the line of best fit doesn't seem to fit the data very well.

I am more than willing to participate again here are my results:

a) 38,240 <- this is the 3 months average.
b) 71,408

HTH,

-gs

Its obviously not very accurate

a)190'000
b)110'000

a.) 2.000.000 pageviews per month
b.) 11.534 (three month average traffic rank)

Why do I always have to be an outlier?

Question out of the air. Has anyone noticed a difference between dynamic and static websites in the alexa rankings?

Uk sites are always down on US sites for whatever reason

63,000 page views
Alexa rank 625,00

I have a lot of different sites that are consistant within those sort of figures , but do not appear to produce anything like the sort of rankings claimed on WebmasterWorld forums

A UK site with over twice the pageviews of the above(ie around 125,000) climbs to the dizzy heights of 450,000. While a more international site with the same page views as this one gets to 225,000 on Alexa. And a third with again the same sort of page views is around 400,000

You can probably appreciate why I have little regard for Alexa rankings :(

<I do not have an Alexa toolbar!>

Cornwall - that's probably precisely because you don't have the Alexa toolbar. One regular visitor with an Alexa toolbar will push a site to somewhere around the 150k to 400k mark. For mine it pushed it to 250-300k. If your traffic rank is less than that then you probably don't have any Alexa toolbar user regularly visiting your site. Hence comparing sites with traffic rank of greater than 100k is not really worth doing.

However, on another site that I'm involved with, going from 300 to 20,000 pages listed in Google (solved a dynamic page crawling problem) shifted our traffic up from 2000 sessions a day to up to 20000 sessions a day and moved our traffic rank from 140k to about 15k. We're now getting enough traffic to be hit by a significant number of Alexa toolbar users. Our traffic rank graph now mirrors our actual site traffic from day to day pretty well.

I think it's a useful guide once you've entered into the top 100,000.

>>that's probably precisely because you don't have the Alexa toolbar

I know that, so that's why I added that I did not have one ;) It may also be that non USA users are less likely to use Alexa toolbars, but I cannot substantiate that.

>>I think it's a useful guide once you've entered into the top 100,000.

However if you look at say post #4 here with 38,000 page views getting into Alexa top 100,000. While I find a site with around 4 times the number of page views barely scrapes into their top 500,000.

It is basically that "conventional thinking" of Alexa being eal at top 100,000 that I am questioning. It appears to me that the "real" value on Alexa probably comes around top 25,000 to 50,000 rather than at top 100,000

I came across trafficranking.com recently, which appears to come up with even more dubious figures than Alexa for web site traffic!
Ooh... Not good!

>>Ooh... Not good!

Yes, I didn't think you would like that ;)

I have a lot of sympathy with your original post, but it seems like searching for the holy grail - you know it's there but damned if you can find it.

In theory it should be possible to calibrate web traffic from the info floating round.

However the web seems to be so large, that even large sites have stats skewed by who has an Alexa bar. If we cannnot "calibrate" the web from Alexa, then the only other person that could do so is Google ;)

1.8 Millions Page Views
Alexa Three Month Rank - 42,000
Alexa One Week Rank - 18,246

Alexa ranked somewhere in the rang of 2,500,000th until about two months ago. Their rankings aren't useful to anybody who knows what they are doing but I do link to our raking page on our rate card.
From personal experience, having seen a sudden 10 fold increase in traffic and a 10 fold drop in traffic rank, there's certainly some value in the figures in tracking performance over a period of time. One off measurements of individual sites are of less value, especially when the TR is above say 50,000 and if the sites are in different industries. However, if considering e.g. webmasterworld against searchengineforums, you would expect a similar proportion of users of both sites to have Alexa installed, therefore the comparison is a valid one. Similarly, we use TR to compare our performance with other high traffic sites in our industry, mainly in the same country. Our daily TR is now up to around 10,000 and the daily trend fits well with our personal website traffic measurements.

18 million page views per month
9,600 Alexa 3 month
7,500 Alexa 1 week

SAD! I know I'm a skewer on the scale because my users are very paranoid about security and would never install a toolbar that explicitly tracks their usage. I'm lucky I register on Alexa at all... of course, it is still useful to compare to other sites with the same topic.

It all seems a bit random really.

I look at it as a useful comparative tool. Compare your site with competitors or look at sites where you might want to exchange links with and might get some traffic from.

Just a bit of harmless fun

Just a bit of harmless fun

For a lot of people it is not really all that harmless.

I have had companies tell me things like, I can't have an xml feed because my alexa rating is not high enough, or they won't pay for a listing/sponsorship because my competitor has a higher alexa rating. I figure for every person who mentions my alexa number there are at least 10 who look at and don't let me know.

So, very once in awhile I have donwload the alexa toolbar and load about 50 pages. That's all it takes to boost my ratings.

By the way things, things are getting worse. Falsely inflated alexa numbers are now spouted on just about every eBay website auction.

Not too many people who understand the value of the Alexa numbers, give any credence to those numbers under the top 8-10k sites. Sites ranking higher than 10k - it's pretty difficult to affect your own ranking. And the numbers are an aggregate over 3 months - not random surfs.

The concept behind this thread won't work, because it doesn't take all the data into account. Data such as number of page views per person. I also think they may be looking at referral strings and working that in as a QA test.

Being in that 8k range, I can attest that there is little way to affect your own ranking. I spend all day on my site and my ranking dropped for the week that I used the toolbar. These random spikes and valleys I see in the Alexa tracking rarely relate to my actual metered traffic.

However, since I have a much better ranking than any closer competitor, of course I use it on the rate cards.

Brett,

unfortunately very few people understand just how crappy Alexa's data are, but they still make business decisons based upon them.

"The concept behind this thread won't work, because it doesn't take all the data into account. Data such as number of page views per person. I also think they may be looking at referral strings and working that in as a QA test."

Well of course I agree that it's impossible to get precise figures by back-calculating in this way, but it would be handy to be able to get a ballpark figure for "I think my competitor is getting similar traffic to me, 10 times as much, 100 times as much" etc. If you're only interested in very general figures like that, as I am, then these calibration graphs can be useful.

For one of the sites I work with, our daily TR is now around 10k and 3 month average just catching up. Our competitors are mostly between 10k and 30k with one at about 2k and one at about 500. I want to know a vague figure for how much more traffic the 2k site and the 500 site have than we do.

For my other site, all the competitors are between 50k and 400k so there's not much in the way of a conclusion that you can draw.

You surely can make false Alexa rankings, just look at thearndale.com, they sell advertising based on their ranking!

They have shot up from nothing to a ranking of about 5'000 in 3 months!

Also while your there read a few reviews.

If you can be bothered to compare their 'old' domain name, jsearch.co.uk....makes some interesting reading.

If they can surely anyone who can be bothered to get an alexa ranking under 10'000 could!?

OK - I have been prompted into a Friday afternoon jaunt into profitless fun and I have updated the chart listed in message 3 in this thread and hopefully will take all the data in this thread and do my best to improve the formula further.

Although Alexa is VERY rough and ready, we are starting to be able to see heavily skewed results and knock them out of the list. The only alternative to Alexa that I know of is Hitwise - COOL STUFF if you have a spare US$10,000 per year to see PART of the data. Somehow, not all of our clients are willing to spend that kind of dosh. But then... since nobody else has it, I guess they can charge what they like. Fortunately they still need me to interpret it.

Dixon.

Hi Receptional,

Have you considered plotting the x-axis as a log scale? It would move the points away from the origin and make the graph much easier to read. Just a thought...
Dazz, that site just went online 3 months ago. They used other domains to direct traffic to the site. Seems very legitimate to me.

John - A log scale works very well I think - much straighter looking line and makes it easier to discount the outriders. To be honest, my colleague did the hard work, but I think he did a log table to eliminate dodgy readings and then put it back to "normal" with more valid data.

The "closest fit" formula is really Excel's "best effort".

Has anyone tried to convert Alexa reach ranking into actual internet reach or use reach multiplied by ave. page-views to get an idea of how many page-views a site has.

For a rough estimate- I multiply the reach (per million) of a site by 500- guessing that are 500M internet users. But sometimes this leads to both under- and over-estimates of a site's actual traffic.

I understand that this method will never produce exact numbers due to sample bias and re-directs, but does anyone have any advice about the underlying idea and the choice of 500.

Thanks...

Well, our reach here says 1400 today. Taking that times 500 would be 700,000. In reality we are doing about 1/2 that a day.

While an interesting idea, I don't think the theory holds water.

The Alexa data is pretty noisy and probably demonstrates a bias from site to site due to uneven toolbar usage - it's far from ubiquitous, so a smallish number of users might have a disproportionate impact.

While that's particularly true for low-traffic sites, even high traffic sites can be affected. I'd posit that there's a feedback loop at WebmasterWorld - as discussions about the Alexa toolbar are posted, more visitors install it, and the site rises in popularity compared to sites whose toolbar usage percent has remained constant. (For the heck of it, I put some "free toolbar" banners in rotation on another site to see if people would click on them and boost the site's Alexa popularity. It's not really clear what value that might create, although at some point a very good ranking might be valuable at some point. Brett can claim WebmasterWorld is a top 400 site based on recent data - pretty cool bragging rights, and perhaps some real market value.)

I like the idea, though, Namezzz - I'd guess there's probably some multiplier that could provide an extremely crude estimate of traffic, emphasis on crude.

Alexa rankings depends on the installed alexa toolbar user base . This user group i believe will be normally webmaster types and more tech savvy geek users...

So Alexa's traffic estimation for websites catering to this type of users (eg: WW . Slashdot ) will always be an inflated one...

But for more consumer oriented , mainstream sites the estimate can approximate to the real numbers

Our site is skewed very strongly towards women in the US in their twenties and thirties who should be your run of the mill internet users. Using Alexa's reach today for us, you would have to multiply by about 350-360 to get the number of uniques we should see today.

It would be nice to see if someone could come up with a ballpark equation for Alexa, but it would probably require a lot of us to throw some traffic numbers, alexa numbers, and site types out there.

I also have a feeling that reach and rankings do not follow a linear relationship with Alexa, but this could only be figured out by someone with a stats background and a couple hundred data points from a wide variety of sites.

Alexa Guy could always just tell us. Brett, when is he joining the site?
It's unlikely Alexa Guy would know. Absent a randomly selected sample, you'll never know.

I saw a site that allowed siteowners to enter their Alexa numbers and their actual daily uniques in order to build a scatter graph whereby one could estimate traffic from an Alexa number. Several dozen people had provided their own numbers, and the graph was shaping up nicely. There were a few anomalies, of course.

As I recall an Alexa number of 200,000 meant about 1,000 daily visitors.

This was discussed on a Jim World site about two months ago. Anyone know the site that had that graph?

Hmmm... I think there is a severe breakdown of any multiplier theory under certain level of visits, or uniqueness of site.

But isn't there also a "Page Views per user" available?

So if the "Reach per million users" is 0.8 (stop laughing), and the "Page Views per user" is 5.5 then... This it where I find a problem what reach is...
Is 0.8 a percentage, i.e. 0.8% of a million users that is 8,000 so the page views is 8,000 x 5.5 = 44,000/three months per million users on the net? Or is it 0.8 for the whole freakin million? which would mean that my site gets 4.4 page views every million users?!

ARGH! I have edited this message like a dozen times...
>This was discussed on a Jim World site about two months ago<
We also had the same thread here. Tried to find it, but couldn't localize it. If someone remembers, please post the relevant thread here. I also want to see if others have entered their data. Thanks in advance.

> This user group i believe will be normally webmaster types and more tech savvy geek users...

I don't know much about Alexa (so correct me if I've got the wrong idea):
The No.1 site on Alexa is Yahoo, and Google is No.5 I don't think webmaster types and more tech savvy users would deliver Yahoo as No.1. - would they? Yahoo sure isn't my No.1 site.

I found the site displaying the graph of Alexa Rank versus Average Daily Visitors. Its at
www.sillyjokes.co.uk/alexa/index.php

It doesn't look like it's been updated since it first appeared. Maybe by bringing it back to attention, others will contribute their data too. ( I hope so.. this is neat.)
Now THERE's a URL that inspires a lot of credibility! ;)

Tapolyai

The key to your approach (which I like) is to find out how many million internet users there are- then you can multiply the reach per million times the page-views times the number of internet users (in millions) to get an estimate for actual page-views from Alexa data.

Anyone else have other thoughts on what this might be...

That's the site! There are about 70 data points on that graph which is more, I think, than it had two months ago. It looks pretty accurate to me. Yes, others should add their info. Note that it isn't updated in real time.

By the way, isn't that a clever use of the web?

Yes, the sillyjokes domain gives pause. But I think it's legit.

------------------------------------------
"I found the site displaying the graph of Alexa Rank versus Average Daily Visitors. Its at
www.sillyjokes.co.uk/alexa/index.php
It doesn't look like it's been updated since it first appeared. Maybe by bringing it back to attention, others will contribute their data too. ( I hope so.. this is neat.)"
I really donīt understand one thing... where is Alexa going to get that data (traffic)?
It canīt be only from the toolbar. Here in Portugal (almost) noone use the Alexa toolbar, so how can one of our portals (Sapo.pt) be #287?
The sillyjokes chart's estimate of my unique visitors (based on the 3-month Alexa ranking) is almost exactly the daily average of unique IP addresses that I had in October, November, and December (as reported by FastStats).

where is Alexa going to get that data (traffic)?

It certainly not perfect but from the bit I've read at WebmasterWorld the Alexa toolbar is possibly the best indicator of site popularity on the web because they have a couple of million toolbar users (anyone know the exact number). That is better than any of the other official sources of web use.
But how can Alexa get stats from countries where their toolbar isnīt used or known? It surely canīt be from the toolbar...

It is all from the Toolbar. It is much more global than you might think, despite the language barrier. I found 19 sites from .pt in the Top 10,000 sites:

Site Global Rank
1. sapo.pt 293
2. clix.pt 808
3. iol.pt 818
4. terravista.pt 1473
5. abola.pt 3016
6. publico.pt 3141
7. netcabo.pt 3192
8. cidadebcp.pt 3380
9. record.pt 3759
10. aeiou.pt 4011
11. mail.pt 4112
12. portugalmail.pt 4143
13. mytmn.pt 5008
14. ojogo.pt 5765
15. expresso.pt 6635
16. telepac.pt 8565
17. bes.pt 8883
18. vizzavi.pt 9212
19. oninet.pt 9611

Heck, you could even take a smaller country, with a bigger language barrier, like Hungary, and find a bunch of sites in the Top 10K:

1. freemail.hu 1423
2. origo.hu 2027
3. freeweb.hu 4226
4. index.hu 4468
5. lap.hu 5151
6. vnet.hu 8013

--Dunc
Yes I know that they are in the top, I just donīt know how they get the data to rank it. And thatīs not because of the language (many people understand english here in Portugal, we use subtitles in films and start to learn english in the 5th grade, with 10 years old), but because of the visibility of Alexa here. Noone knows it here!
Believe me! Only some Webmasters know it, and thatīs a very small % here.
Where in Portugal could people know about Alexa? Itīs not advertised anywhere.
My site is #74,349 with #57,000 3 month avg, but I donīt really understand how they rank this...
I donīt really believe in the toolbar theory for most of the countries. Maybe they know something through ISPīs...

I have access to some of the traffic of these portuguese sites, and that rank doesnīt seem well too.
Oninet.pt (aprox 8,000,000 pageviews) has almost the same as Mail.pt (8,250,000 pageviews), but Mail.pt is rank #4112 and Oninet.pt is #9611
That doesnīt seem very right...
Check our Ad Agency data:
http://www.hi-media.pt/tabela.htm

I have access to some of the traffic of these portuguese sites, and that rank doesnīt seem well too.
Oninet.pt (aprox 8,000,000 pageviews) has almost the same as Mail.pt (8,250,000 pageviews), but Mail.pt is rank #4112 and Oninet.pt is #9611
That doesnīt seem very right...
Check our Ad Agency data:
http://www.hi-media.pt/tabela.htm

It is interesting to note the the Reach Rank for the two sites are very close... 7989 vs. 9530. The big difference is in page views per user where webmail.pt has 12 and oninet.pt has only 3.4. Apparently the huge difference in page views is what sets the rankings apart.

Hope this data was useful to better understand those numbers...
Oninet.pt is a portal, and Mail.pt is a free webmail provider.

Cyas,

Nuno

Great thread!

It is perfectly understandable that a web mail account could have higher page views per day than a portal page - because users may be checking their mail many times per day.

But it is also conceivable that it would be the other way around. Consider the Yahoo home page which is likely to be loaded many times per day -- users who have it set to be their home page load it every time they close and re open their web browser - this could occur 50 to 100 times per day per person!

Couple of more thoughts...

Epistemology -- the branch of philosophy which investigates the limits of knowing. IOW, it asks the question, how do you know that you know what you know? This concept is at the root of all web tracking. All web stat, traffic and tracking questions ultimately boil down to questions of epsitemology.

Example of epistemology: you are sitting in a chair in a room as you read this. When you get up from the chair and turn your back on it, how do you know that the chair is still there? Perhaps it disappears when you are not looking at it and reappears when you are looking at it.

We take it on faith that the chair is there all the time, because our experience tells us that this is likely to be so -- in other words we assume it to be true, but we don't in fact actually know it to be true. In fact, there is no way to prove that the chair is there when no one is looking at it or touching it.

So it is with web traffic counts. You only know about it because you can "see" it in a report or log or some other manifestation.

We make many assumptions in doing so - we assume that the server is counting every hit, we assume that we are capturing the right information in the logs to distinguish between hits, page views and unique visitors. We assume that Analog, WebTrends, HitBox, or other tool is reading the logs correctly and not introducing errors of its own when analyzing the logs.

We assume that the reporting engine or graphing tool or OLAP tool is processing and displaying the data accurately and not introducing errors of its own - but all of these are basically proprietary black boxes and we will never have any way of knowing.

And perhaps the biggest assumption of all - that it is necessary to measure every page request coming into the server, and count the behavior of every visitor, as opposed to a representative or random sample of requests and visitors.

And all that is just considering our own site. When we want to compare one site to another, we are really comparing our assumptions to their assumptions.

From a logical analysis of assumptions, we arrive at skepticism- a questioning or disbelief that something is true, especially those things that we assume are true but haven't or cannot prove.

And we have seen posts from many here who are skeptical, for instance, of the idea that Alexa is a valid measurement of absolute web visitor counts, and therefore skeptical of the accuracy of its rankings.

At the heart of the skepticism is a question - how does Alexa know what it knows? Since we do not know the answer to this question, we are skeptical of Alexa's output.

Brett expressed skepticim about Nielsen ratings, questioning the accuracy of its sample sizes and questioned their ability to accurately represent all web users.

But the fact is, as skeptical as we may be, when you add up all of these assumptions, there is no way you will ever have the time or resources to systematically track down and verify each one of them, not to mention resolving all of the issues that you find.

On the other hand, by learning to use the tracking tools and reports that are available to us, through experience, we begin to feel comfortable with the assumptions that are built-in to them, even without knowing what all of those assumptions are. We accept the truth of the report even though the truth is a distortion of reality. Eventually, just as we trust that the chair is always there, we can trust the reports. Like riding a bike with crooked handle bars - we can learn to steer it.

But we don't necessarily trust the reports in an absolute sense. Rather we trust them in a relative sense by observing patterns - patterns of change over time, and relative rankings.

The entire subject of search engines and rankings of any kind is fraught with these issues. The reality is we will probably never know certain important methodologies, for example, search results ranking methodologies.

We should at some point, perhaps a few years down the road, be able to know what the popularity ranking methodologies are, and be able to compare, for instance, Nielsen's methods to Alexa's, but it will probably take some official independent research group or academic study to do it.

This will only be fair, because search engine methodologies were dreamed up by Phd's. Now we need some new Phd's to study what these other Phd's have done and tell us how they how they did it.

The Alexa chart at the sillyjokes site looks pretty accurate for the stats of some small and large sites that I am familiar with. It correlates ranking with traffic to within 10-15% of the "actual" traffic counts that I have recieved.

As for Alexa's rankings, due to the large number of assumptions that we each make in trusting our own web reports and the huge opportunity for (Error X Error) that occurs when trying to compare Web Site A's reports to Web Site B's reports, there are tremendous benefits to having a universal third party measurement system when it comes to comparing visitor counts and page views of different web sites - by measuring all sites by the same criteria, errors will be cancelled out, a major advantage.

Even if their methodology is flawed, if they are applying it universally to all sites they are counting, we would be able to rely on it as an important relative measuring tool.
I know many people that have changed their homepage from a portal to a webmail. Itīs more likely to consult it more often than a search engine.
I agree with all your post, and... Welcome!

FYI - Alexa used to display the number of visitors as well as rank. About a year ago [I think] they stopped doing this.
That would be even more difficult to understand, how they could give an aproximate number of visitors... but it would be easier for us to compare with our own data.
Welcome too ClayCook!

I have updated the data from sillyjokes' site (with their help) and put a revised chart up at

www.marketing-strategy.info/alexachart.html

Hope Brett doesn't shoot me for putting up the URL - there was a thread somewhere where we were collecting data, but can't find it now :)

Alexa. Is she accurate?

Alexa Internet is a company dedicated to “making a better internet”, but as Bytesector has found in the last 6 months, a better internet seems to be hurting people more than its helping. The main attraction of Alexa is the traffic ranking system which provides users with basic traffic information about almost any website. Type in the address (or perform a search) and Alexa places a link beside each result called “Site info”. Clicking on the site info brings you to a page about that site with data compiled by the Alexa engine. It provides information about traffic details, the speed at which the site is improving its traffic rank, the number of other sites that link to the site in question, the amount of pop-ups, the date the site came into existence and other nifty information that has an appeal to interested visitors. As we will see here, this might not be providing users with accurate information, in fact it might even be referred to as misinformation.

Why does Bytesector care about the Alexa traffic ranking?
Bytesector has a vested interest in the Alexa traffic rank. We run a review website where we must contact companies for products. Naturally, they receive more requests for their products than they have units to send out. This presents a problem for many companies and they usually ask for traffic information about the site and other details about their reviewing process. This is the information with which they base their decision on. Some other companies though have discovered the Alexa traffic ranks and use them as a guide to send out evaluation units. They do not care about whether these traffic ranks ARE accurate, but rather take them at face value and accept that they are correct. Bytesector has been caught more than once by this ranking system and we have suffered the consequences of a bad traffic rank.

Our case
You might wonder why we are complaining about the Alexa traffic rank? It’s a valid question and deserves a valid answer. Between January and October of 2003, Bytesectors traffic rank took huge jumps from a rank above 200,000 to below 70,000. We were in 7th heaven and worked to continue our constant rise. Soon after, our traffic rank started to do funny things. We started to receive funny one day ranks of “—“ and “n/a”. What did this all mean? We soon found out; our 3 month rank started to increase and soon we were at 130,000 (from 69,000)! This was not good, but what was wrong? Our traffic statistics (according to the raw log files) were positive and showed huge jumps in our traffic. We have more than tripled our traffic since last October and yet, our traffic rank still resides above 100,000!

How the Alexa ranking system works
No thanks to the Alexa crew, I have a description of how the Alexa traffic ranks are determined. Alexa, the website, tracks every user who passes through the site on their way to another website. They track how many pages they visit on the destination website and other information which is then compiled and forms the daily traffic ranks. Why is this inaccurate? It is VERY obvious! There are many search engines available on the internet, among them are Google, Yahoo, Altavista and many others. If the traffic ranks are determined by people passing through the Alexa search engine, then it cannot be representative of a website’s popularity. Bytesector receives MORE than 30% of referrals from Google. Our pages are highly ranked in Google. This, of course, doesn’t help our traffic rank if someone comes to our site through Google and not Alexa.

My Remarks
Well, you would think that after contacting Alexa and inquiring about these problems that they would have taken an immediate interest in the apparent inaccuracy of their traffic ranking system. They didn’t! After sending several emails to them over the course of the last 5 months, I have received 0 responses (with the exception of an automated response message that was completely useless). I thought that Alexa might have been interested in knowing that I was writing this article; I was hoping that they could explain the method with which traffic ranks are determined, but no such luck either. They are hurting sites that depend upon their traffic rank to continue to be successful. It is self-evident that the Alexa staff are there to provide a service, but they don’t care about customer satisfaction. After presenting the facts, I must conclude that the Alexa traffic rank is a very POOR way of deciding whether a site is successful and is worth doing business with (or even visiting for that matter). We hope that this article has been an eye opener for companies and individuals alike. We are not trying to cause a boycott, but rather alert people to the inaccuracy of this rather popular ranking system.

Talk about this in our Forums!


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